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Prices are set by the clubs and their official hospitality partners, and they differ from lounge to lounge and match to match. A Champions League night or a big derby carries a higher price than a mid-season fixture, and a Directors' Box costs more than a lounge seat. Every package shows its full price up front, the price you see at checkout is the price you pay, with no service fees added on top.
Yes, every package includes a genuine, official match ticket sourced from the club, its official hospitality partners or authorised distributors. Otaro Events is an authorised seller: every ticket comes through official channels, never from touts or unauthorised sources.
Seating arrangements depend on the package and the allocation confirmed for your booking. Where a package lists an adjacency or seating area, we use that information when confirming your booking. If your party needs to sit together, tell us at checkout and we will confirm what can be secured before charging your card; multiple packages may be allocated separately.
Tickets and hospitality passes are delivered to the lead contact's email address before the match, typically in the final week, which is standard for club-issued hospitality. Your booking confirmation arrives immediately.
Why book with us?
Booking & payment
How payment works, why prices differ, and what we verify before confirming.
Your tickets
Official tickets, when they arrive, and how seating is confirmed.
Match day
Dress codes, children, and the home-section rules.
Changes & support
Fixture changes, Arabic service, and tracking your booking.
Your card is authorized at checkout but not charged. Our team confirms your package, usually within 24 hours, and only then is payment taken. If it can't be confirmed, the hold is released automatically and you pay nothing. All charges are made in GBP; prices in other currencies are indicative. Payments are processed securely by Stripe.
Prices are set by the clubs and their official hospitality partners, and they differ from lounge to lounge and match to match. A Champions League night or a big derby carries a higher price than a mid-season fixture, and a Directors' Box costs more than a lounge seat. Every package shows its full price up front, the price you see at checkout is the price you pay, with no service fees added on top.
Due to the increasing amount of fraudulent debit and credit cards, we may ask for documentary evidence to verify that your details match the billing address of the card. Be assured we keep your personal information safe in line with our Privacy Policy. If the documents don't arrive by the deadline, your booking is cancelled and the hold on your card is released, you pay nothing.
No, all bookings are final once placed. Hospitality allocations are reserved with the club the moment you book, so we're unable to offer cancellations or changes of mind. The only case in which you pay nothing is if we can't confirm your package: the hold on your card is then released automatically. See the Refund Policy for what happens if a match is called off entirely.
Your billing address is used for payment and booking support. For matches outside the UK, a passport number is requested for each guest only when the club or official supplier confirms it is necessary for ticket-eligibility checks. The information linked from checkout shows the reason, recipient and privacy information. These details are encrypted and visible only to authorised staff. Passports are deleted from our active system when staff record the completed club transfer. Our temporary billing-address copy expires 24 hours after the match; any unsent passports expire then too. If the end time is unavailable, we allow three hours from kick-off for the match. Unpaid or undated bookings expire after 24 hours, and cancellations are cleared immediately. Clubs, Stripe and legally required invoices have separate retention rules. Encrypted backups follow the provider’s retention period and are not returned to active use after erasure. Read the policy below or contact hello@otaroevents.com about your data.
Read our privacy policyYes, every package includes a genuine, official match ticket sourced from the club, its official hospitality partners or authorised distributors. Otaro Events is an authorised seller: every ticket comes through official channels, never from touts or unauthorised sources.
Tickets and hospitality passes are delivered to the lead contact's email address before the match, typically in the final week, which is standard for club-issued hospitality. Your booking confirmation arrives immediately.
Seating arrangements depend on the package and the allocation confirmed for your booking. Where a package lists an adjacency or seating area, we use that information when confirming your booking. If your party needs to sit together, tell us at checkout and we will confirm what can be secured before charging your card; multiple packages may be allocated separately.
Hospitality packages are located in home sections, so all guests must comply with the home-section rules: no away colours or celebrations. During checkout you'll be asked to confirm that no one in your party is attending as an away supporter. If we reasonably believe a booking has been made for away supporters, we may cancel it before the match, any card hold is released and any payment refunded in full.
Most lounges are smart casual, each package lists its exact dress code. Sportswear and away colours are generally not permitted in hospitality areas.
Yes, children are welcome in most hospitality areas when accompanied by an adult. Add a note to your booking and we'll confirm any age rules for your chosen lounge.
Premier League fixtures often move for TV broadcast, it's a normal part of football scheduling. Your package remains valid in full for the rearranged date and time. Date changes don't qualify for a refund, so we strongly recommend booking flexible travel and accommodation around any match.
Yes, the whole site works in Arabic (use the عربي toggle in the menu) and our team supports Arabic-speaking guests throughout the booking.
Your confirmation email links straight to your booking, and you can check its status any time on the Track your order page using your booking reference and email address.
Track your orderFrom guests who booked hospitality with Otaro Events.
“I have to be completely honest — the whole experience from start to finish was excellent, and I genuinely have no complaints. Starting with the booking process, everything was simple and straightforward. The website/interface was very easy to navigate, and it was clear what was included in the package before making the booking. The customer service was also excellent and made the whole process feel smooth and stress-free. My tickets were sent over the day before the game, with everything clearly explained, so I knew exactly what to expect when I arrived. Moving on to the actual matchday experience, everything was just as smooth. From arriving at the hospitality venue to the final whistle, the whole experience was extremely well organised. Showing my tickets and getting access was quick and hassle-free, and there were no issues at any point. The range of food and drinks available was great, and the overall service was top-notch. Everyone I interacted with was friendly, welcoming and professional, which made the experience even better. Overall, I genuinely enjoyed every second of it. The booking process was easy, the communication was excellent, the hospitality experience was fantastic, and everything felt very well organised from beginning to end. 10/10 experience — I would definitely book again and would highly recommend it to anyone looking for a great matchday hospitality experience. Thanks T x”
Nahyanur R.
Old Trafford · UEFA Champions League
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